Shipping and Returns for Wood Hound Products
SHIPPING:
Most of our items ship within 2-3 business days from the time you place your order. Custom orders may have an extended lead time*, depending on the item. Once your item has shipped a tracking number will be provided to you through email, so you will know when to expect your order to arrive.
Please allow between 8-12 business days for your order to arrive. If more than 12 business days have passed please email us at returns@woodhoundproducts.com to review the status of your order and we will make every effort to check to find out the status of your order.
*Custom Printed items may take up to 7 days before shipment.
RETURNS:
We understand ordering online might be a bit of a hassle for returns on the buyer’s behalf, that is why we strive to make it as easy as possible for you the buyer to return or exchange an item, within our return policies.
We want to make things right for you the customer and as timely as possible. We do provide free returns on most items* providing you contact us through our website using our return form within 3 days from the time you received your order. All returned products must be in new condition, completely free of pet hair, stains and odor and in the original packaging with any tags still attached. Please note shipping fees incurred with your order are not refundable.
If for some reason you decide after the 3 days from receiving your shipment you want or need to return the item, we will happily accept your return within 20 days from shipment; however, you will be responsible for any shipping fees and a 20% restocking fee will apply. Again, we can only give refunds on merchandise that is in new condition, completely free of pet hair, stains and odor and in the original packaging with any tags still attached. Please note shipping fees incurred with your order are not refundable.
Our return policy is for 20 days from the time of your shipment, unfortunately we cannot offer you a refund or exchange after the 20 days, so it is important to make sure you follow these policies for any returns by using our return form located on our website.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
We do reserve the right to offer store credit in some circumstances.
*Items not covered by our 3 day free return policy includes any oversized items such as kennels, gates and heavier items that result in higher shipping fees. We do offer guidelines on our website so that you understand exactly what size you need or what you are ordering. If you have a question before ordering, please direct any inquires to orders@woodhoundproducts.com
Custom orders are unique in they are generally customized just for you the buyer, so returns are not accepted. In the case that something is not printed correctly or damaged when you receive it, we will gladly replace it free of charge within our 3 day return policy. Please make note of sizing charts when ordering.
Any questions about our policies please contact us at returns@woodhoundproducts.com
DAMAGED ITEMS:
We all understand that sometimes items get damaged in shipping. If your item is damaged when you receive it, please take pictures and submit using our return form on our website within 3 days and we will get a replacement out to you promptly.